Shipping policy
Shipping Policy - PawsPromise.com
Thank you for shopping with PawsPromise.com! We take great care in ensuring that your orders are processed, crafted, and delivered with the utmost love and care. Below are the details of our shipping process.
Order Processing Times
- Made-to-Order Items: For items such as customized promise pillows, rings, or any other personalized products, please allow 7 - 10 business days for these items to be handcrafted and prepared before they are ready for shipping.
- Standard Products: All other non-customized items will be processed within 3 - 5 business days.
Shipping Times
Once your order is processed, please allow an estimated delivery time of 7 - 24 business days for your items to arrive. Shipping times may vary depending on your location, shipping method selected, and unforeseen carrier delays.
Shipping Rates
Shipping costs will always be FREE of charge to most countries.
Order Tracking
As soon as your order has been shipped, you will receive an email confirmation with your tracking information if applicable. This allows you to follow the progress of your package in real-time. Please note that some couriers do not have tracking when ship to certain countries. Not all orders may have tracked shipping.
International Shipping
Please note that for international orders, additional customs, duties, or taxes may apply depending on your country’s regulations. PawsPromise.com is not responsible for these charges, and they are the sole responsibility of the customer.
Delayed or Lost Packages
If you experience delays beyond the estimated shipping times or believe your package is lost, please contact our support team at Support@PawsPromise.com, and we will assist in resolving the issue promptly.
Contact Us
For any questions regarding shipping, please feel free to reach out to us at Support@PawsPromise.com. We're here to help!
Thank you for choosing PawsPromise.com, where every purchase is a promise of love and quality!