Terms of service
Welcome to PawsPromise.com (“Website”). By using our Website and services, you agree to these Terms of Service (“Terms”). Please read them carefully before accessing or using our Website. If you do not agree with these Terms, you should not use or access our Website.
Effective Date: 9/10/2024
1. Introduction
PawsPromise.com is an e-commerce platform that sells animal-related products aimed at raising awareness for animal shelters. We allocate a portion of our earnings to support shelters, but we are not a charity. Our primary goal is to operate a for-profit business, with donations made from our revenue at our discretion to further aid animal shelters and their mission.
2. Use of the Website
By accessing PawsPromise.com, you agree to:
- Use the Website in compliance with all applicable laws and regulations.
- Not engage in any unlawful or harmful activities, including but not limited to hacking, spamming, or posting offensive content.
- Provide accurate and current information when making a purchase.
We reserve the right to terminate any purchase orders if you violate these Terms or engage in prohibited activities.
3. Products and Purchases
We offer a variety of animal-related products for sale. Product descriptions, pricing, and availability are subject to change without notice. While we strive to provide accurate information, we do not guarantee that the descriptions or pricing will be error-free.
All purchases made through the Website are final unless otherwise stated in our Policy.
3.1 Payment and Billing
When you make a purchase, you agree to provide accurate payment information and authorize us to charge the applicable amount for your order. You are responsible for any additional fees imposed by your payment provider, such as transaction or currency conversion fees. We use a third-party provider such as Stripe to handle the payments.
4. Donations to Shelters
PawsPromise.com is committed to supporting animal shelters by contributing a percentage of our total earnings to various shelters. However, please note the following:
- We are not a charity organization. Our contributions are made voluntarily and at our discretion.
- Our donations are not tied to individual purchases. A portion of our overall revenue, after covering operating costs such as server maintenance, customer service, design, and other business expenses, will be directed to shelters.
- Donations are made to shelters selected by us at random intervals. We do not guarantee that any specific shelter will receive donations.
By using our Website, you understand and agree that not all revenue generated by PawsPromise.com will go toward charitable contributions.
5. Shipping and Delivery
We offer shipping to select regions. Estimated delivery times are provided but are not guaranteed. Delays may occur due to factors beyond our control, including customs processing, weather conditions, or carrier delays.
You are responsible for providing accurate shipping information. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
6. Returns and Refunds
We strive for customer satisfaction. If you are not satisfied with your purchase, please refer to our Return and Refund Policy for instructions on returning items and requesting refunds. All return requests must be submitted within the timeframe outlined in the policy.
7. Intellectual Property
All content on PawsPromise.com, including but not limited to text, images, graphics, logos, and product descriptions, is the intellectual property of PawsPromise.com or our licensors. You may not reproduce, distribute, or use any of the content without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, PawsPromise.com and its affiliates, employees, and partners shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use or inability to use the Website, including but not limited to:
- Loss of data, profits, or revenue.
- Delays or interruptions in service.
- Errors or inaccuracies in content.
We make no warranties or representations, either express or implied, regarding the Website’s operation or your use of it.
9. Indemnification
You agree to indemnify and hold harmless PawsPromise.com and its affiliates, employees, and partners from any claims, liabilities, damages, or expenses arising from your use of the Website or your violation of these Terms.
10. Changes to the Terms
We reserve the right to modify these Terms at any time without prior notice. Any changes will take effect immediately upon posting on the Website. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.
11. Dispute Resolution Process
a. Requirement to Contact Support First: Before initiating any dispute, chargeback, or claim with your payment provider, you must contact PawsPromise.com’s support team at Support@PawsPromise.com to give us the opportunity to resolve the issue.
Proof of Contact: If you do not receive a response from our support team within seven (7) business days, you must provide documented proof that:
- You have sent a support request to Support@PawsPromise.com.
- You have not received a reply from our team within the specified time frame.
This proof must include, but is not limited to, email timestamps and any other relevant correspondence details showing you have attempted to resolve the issue in good faith.
b. Automatic Fraudulent Designation for Unauthorized Disputes: If a User opens a dispute, chargeback, or claim without first attempting to resolve the issue with our support team and providing documented proof of doing so, the dispute will automatically be considered fraudulent. By using our website and purchasing our products, you fully agree to these terms.
In such cases:
- The User’s account and IP address may be suspended or terminated.
- The User agrees to forfeit any rights to refunds, credits, or compensation.
12. Dispute Resolution
a. Informal Resolution: In the event of a dispute regarding any aspect of these TOS or the Services provided by PawsPromise.com, the User agrees to first attempt to resolve the matter by contacting our support team at Support@PawsPromise.com. We will make reasonable efforts to resolve the issue within thirty (30) days.
b. Arbitration: If the dispute cannot be resolved informally within thirty (30) days, the User agrees to submit the dispute.
Arbitration Rules:
- The decision will be final and binding on both parties.
- The User waives their right to participate in any form of class or collective litigation or arbitration.
- The arbitrator is not authorized to award punitive damages, indirect damages, or non-economic damages.
c. Legal Costs: The User agrees to bear their own legal fees. PawsPromise.com shall not be responsible for any costs associated with arbitration except those mandated by law.
d. Fraudulent Disputes: PawsPromise.com has a zero-tolerance policy for fraudulent disputes. Any attempt to initiate a dispute without legitimate cause, especially if suspected of being filed fraudulently or in bad faith, will result in an investigation by PawsPromise.com and may involve legal consequences. The User agrees to cooperate fully in any investigation related to a fraudulent dispute.
13. Fraud Prevention and Accountability
We take fraudulent claims and disputes seriously. If a User files a chargeback, dispute, or claim without reasonable justification (i.e., in cases where no service failure has occurred, or the issue is fabricated), PawsPromise.com reserves the right to:
- Immediately suspend or terminate the account and IP address.
- User cannot open a dispute without contacting our support first. Proof needs to be sent out that the user have indeed sent out a message and he got no replay from our support, then he is eligible to open a dispute.
- Investigate the matter thoroughly, including involving third-party agencies or law enforcement if necessary.
- Recover any and all legal fees, chargeback costs, and other damages incurred as a result of the fraudulent activity.
By agreeing to these TOS, the User acknowledges and agrees that fraudulent disputes or chargebacks will lead to accountability under applicable laws. PawsPromise.com reserves the right to take legal action to recover damages.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of England. Any disputes arising under these Terms shall be resolved exclusively in the courts located in London.
15. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
PawsPromise.com
Email: Support@PawsPromise.com
By using PawsPromise.com, you acknowledge that you have read, understood, and agree to abide by these Terms of Service.
If you wish to include / remove your animal related charity please do not hesitate to contact us on the email above with more information regarding it. Thank you!